Tram Passenger Survey

14 June 2017

The fourth annual Tram Passenger Survey asked passengers for their views about the last journey they took across six network areas: Blackpool, Edinburgh, Greater Manchester, Nottingham, Sheffield and the West Midlands, in Autumn 2016.

We asked nearly 5400 passengers about their experiences across a number of benchmarks for satisfaction.

David Sidebottom, director, and Robert Pain, senior insight advisor at Transport Focus, presented a live webinar to senior representatives from the tram industry on Wednesday 14 June 2017.

The following is a live recording of their presentation on the Autumn 2016 results:

Tram Passenger Survey Autumn 2016 key findings report

Download

TPS 2016 - All networks Autumn 2016 results

Download

TPS 2016 - Blackpool Autumn 2016 results

Download

TPS 2016 - Edinburgh Trams Autumn 2016 results

Download

TPS 2016 - Metrolink Autumn 2016 results

Download

TPS 2016 - Midland Metro Autumn 2016 results

Download

TPS 2016 - Nottingham Autumn 2016 results

Download

TPS 2016 - Sheffield Autumn 2016 results

Download

TPS 2016 - Webinar presentation slides (Final) - 14 June 2017

Download

TPS 2016 - Technical Report

Download

Share this publication

Liked it, or found it useful? Please share on social media and help spread the word!

Twitter LinkedIn

Related Updates

Cookie	Duration	Description
__RequestVerificationToken	session	This is an anti-forgery cookie used for preventing cross site request forgery attacks.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
csrftoken	1 year	Used to help protect the website against Cross-Site Request Forgery attacks
JSESSIONID	past	General purpose platform session cookies that are used to maintain users' state across page requests.
MS0	30 minutes	This cookie is set by Microsoft to identify a particular session.
MSFPC	1 year	This cookie is set by Microsoft to recognize unique web browsers that visit Microsoft sites. It is used for advertising, site analytics, and other operational purposes.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Cookie	Duration	Description
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_2339728_1	1 minute	This cookie is set by Google and is used to distinguish users.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_session_id	3 days	The cookie is used for storing information about the user session with a unique session ID. It stores the information like referrer, landing page etc.
CONSENT	16 years 3 months 24 days 10 hours	These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.No sensitive data is collected unless you log in to your google account, in that case your choices are linked with your account, for example if you click “like” on a video.
Google Analytics
vuid	2 years	Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.

Cookie	Duration	Description
__putma	20 years	No description available.
_ptref	1 day	No description available.
_vizia_session	session	No description
CX_401921203	1 year	No description
CX_401922116	1 year	No description
DcLcid	3 months	No description available.
ep201	30 minutes	This cookie is set by the provider Surveymonkey. This cookie is used for statistical analysis and website optmization. It gathers information on user's interaction with the SurveyMonkey- Widget on thewebsite.
ep203	3 months	No description available.
FormsWebSessionId	1 month	No description
glassbox-session-id	30 minutes	No description available.
MC1	1 year	No description available.
SM	session	No description available.
smcx_0_last_shown_at	session	No description available.
SRM_B	1 year 24 days	No description available.
undefined	never	No description available.
usenewauthrollout	1 month	No description

Tram Passenger Survey

Share this publication

Related Updates

Caledonian Sleeper guest satisfaction survey

Extreme heat, July 2022: the passenger experience

fflecsi – the experience of Demand Responsive Transport in Wales –...

Lorry drivers’ and roadside facilities: the user experience