Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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24 September 2026
Transport Focus recently submitted a response to the North East Combined Authority (NECA) on proposed plans to franchise the area’s bus network.
We focused on improving the passenger experience (punctuality, affordability, and connectivity) while emphasising the importance of strong passenger engagement during the transition.
You can read our full response below.