Strategy and Business Plan 2026/27 – 2028/29

26 June 2026

Transport Focus’s Strategy and Business Plan sets out the organisations programme of work over the next three years. The work set out in this Business Plan reflects what we will deliver as we transition from our current role into the new Passenger Watchdog as set out in the Railways Bill.

We will be a powerful, independent voice for transport users – driving change on what matters most and holding providers to account. We will achieve this by:

1. Understanding the transport user experience
2. Providing high quality, independent advice to governments and other policy makers, transport authorities and operators to help them make decisions in the best interests of users
3. Holding transport authorities and operators to account
4. Setting standards, monitor and report on performance.

In 2026/27, we will prioritise improving our ability to identify and respond to issues, holding operators to account and producing actionable recommendations.

Strategy and Business Plan - 2026/27

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