Working in partnership with London TravelWatch

What passengers want from the new West Midlands franchise – an executive summary

12 September 2006

In June 2006, the Department for Transport consulted on its proposals for the new West Midlands franchise which started in
November 2007. This executive summary of Passenger Focus? detailed response sets out the key improvements that passengers want the new franchise to deliver.

west_midlands_summary.pdf
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