What passengers want – Towards a ‘right time’ East Anglian railway
05 March 2010
Passengers’ overall satisfaction with National Express East Anglia journeys measured by the National Passenger Survey (NPS) has been below the London and South East sector average for some time and is well below the highest performing franchise in the sector.
what_passengers_want__towards_a_right_time_east_anglian_railway_mar2010.pdf
Download