Working in partnership with London TravelWatch

What passengers want – Towards a ‘right time’ East Anglian railway

05 March 2010

Passengers’ overall satisfaction with National Express East Anglia journeys measured by the National Passenger Survey (NPS) has been below the London and South East sector average for some time and is well below the highest performing franchise in the sector.

what_passengers_want__towards_a_right_time_east_anglian_railway_mar2010.pdf
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