Awareness of compensation for Thameslink and Great Northern passengers
In July 2018 Govia Thameslink announced details about additional compensation available to passengers travelling on Thameslink and Great Northern services who had been impacted by disruption caused by changes made to the timetables in May.
Throughout the disruption Transport Focus has monitored the impact on these passengers, including asking members of the Transport User Panel about their experiences. In November we re-engaged with these passengers to ask them about their awareness of this additional compensation and their experience of making a claim.
Additional compensation offered to Thameslink and Great Northern passengers - Transport User Panel SurveyDownload