Skip to content

Bus driver training – What works? What next?

Recognising the central role of the driver, and the huge impact they have on the passengers’ travel experience this report sets out to investigate how bus drivers are trained and equipped to take on a wider customer service role.

Talking to a wide range of bus operator staff and other other industry organisations this report aims is to provide information for passengers, but also to support the industry by identifying which factors are most likely to produce positive training outcomes.


Downloads
  • Bus Driver Training What works What next 3 July 2015.pdf
    Download
Modes
  • Bus
Topics
  • Passenger information

Related content

Latest news

Open access consulation

Find out more
Latest publication

Additional compensation offered to Thameslink and Great Northern passengers – Transport User Panel Survey

Find out more
Latest post

Bus fares go up too.. let’s talk about it.. 

Find out more