Bus driver training – What works? What next?
Recognising the central role of the driver, and the huge impact they have on the passengers’ travel experience this report sets out to investigate how bus drivers are trained and equipped to take on a wider customer service role.
Talking to a wide range of bus operator staff and other other industry organisations this report aims is to provide information for passengers, but also to support the industry by identifying which factors are most likely to produce positive training outcomes.
Bus Driver Training What works What next 3 July 2015.pdfDownload