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Clarity of information – bus company and transport authority website assessment

Transport Focus wants to make sure transport users have the information they need to travel with confidence after the coronavirus lockdown.

We are pushing for information to be crystal clear on bus company, train company and motorway services websites. We’re after clarity about – among other things – face covering rules, social distancing arrangements and whether hand-sanitiser is or isn’t available.

For bus passengers, we assessed how clear information was on the websites of a selection of bus companies and transport authorities and worked with them to ensure improvements were made where required. Almost all websites are now providing clear information about the things we assessed.

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