Clarity of information for transport users – train company website assessment (September 2020)

28 October 2020

Providing clear and accurate information to passengers has always been a priority. Traditionally it was about ensuring people had accurate information on fares and on services, especially during periods of disruption. But since Covid-19, it has also been about providing reassurance to passengers, so they know what to expect and enable them to travel with confidence.

The Department for Transport commissioned Transport Focus to conduct an audit of train company websites. This report represents a snapshot of website information quality at the time of the review and the key issues that were identified.