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Clarity of information for transport users – train company website assessment

Transport Focus wants to make sure transport users have the information they need to travel with confidence as the coronavirus lockdown is eased – or to choose not to.

We are pushing for information to be crystal clear on bus company, train company and motorway services websites.  We’re after clarity about – among other things – face covering rules, social distancing arrangements and whether hand-sanitiser is or isn’t available.

For rail passengers, we assessed how clear information was on train company websites and worked with them to ensure improvements were made where required. All websites are now providing clear information about the things we assessed.

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