Clarity of information – motorway services website assessment

13 August 2020

Transport Focus wants to make sure transport users have the information they need to travel with confidence as Britain emerges from lockdown.

We are pushing for information to be crystal clear on bus company, train company and motorway services websites. We’re after clarity about – among other things – face covering rules, social distancing arrangements and whether hand sanitiser is or isn’t available.

We assessed how clear the information was on the websites of motorway service operators, based on points we know are important to road users. We then worked with the operators to ensure that improvements were made where necessary. All of the websites are now providing clear information on the points we assessed.