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London Waterloo station and South West upgrade passenger research

South West Trains and Network Rail are upgrading London Waterloo station to accommodate longer trains, increase passenger capacity at the station and improve the overall passenger experience.

From 5 to 28 August 2017 platforms 1-10 will be closed in order to extend platforms 1-4. This will lead to a temporary reduction in capacity and the timetable that can be operated

Transport Focus, working with South West Trains and Network Rail has monitored passengers’ awareness and understanding of the works and to evaluate their reactions to the planned alterations and how these are communicated.

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