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Rail passengers’ experiences and priorities during engineering works

Independent watchdog Transport Focus has updated its 2012 research Passenger priorities during disruption, working with Great Western Railway and Northern.

The research concludes:

• there has been little change in passengers’ perceptions and expectations of railway engineering works since 2012
• experiences during planned disruption remain varied
• many passengers are following the industry’s ‘Check before you travel’ guidance and there is no clear evidence of passengers choosing simply not to travel at weekend.

Click the link below to download the report. Click here to view the agency slides.

You can also read Network Rail’s response from 8 March 2018.

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  • Rail passengers’ experiences and priorities during engineering works
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Topics
  • Disruption
  • Passenger information
  • Passenger experience

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