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Southern Rail industrial action – Transport User Panel survey

Following months of strikes on Southern Rail we wanted to understand how passengers feel about the industrial action affecting Southern train services.

In December 2016 Transport Focus used its Transport User Panel to survey passengers on Southern services during the strikes. We have used this insight to explore in detail the impact of the industrial action on passengers’ daily lives, including what alternative travel arrangements they have made as a result of the strikes and whether passengers feel that the information they were given was effective in helping them to understand the impact of the strikes.

Click the link below to download the report.

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  • Transport User Panel survey - Southern Rail industrial action - December 2016
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