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Tomorrow’s rail passengers: understanding how to make rail travel more attractive to infrequent and non-users

Over the past 20 years rail passenger journeys in Great Britain have more than doubled. In 2016-17 some 1.7bn journeys were made by rail – the highest since records began in the 1950s. However, there are signs that growth is now slowing and, in some instances, actually declining. This report looks at why people do not use rail or only do so infrequently.

 

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  • Passenger experience

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