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Tram Passenger Survey

The fourth annual Tram Passenger Survey asked passengers for their views about the last journey they took across six network areas: Blackpool, Edinburgh, Greater Manchester, Nottingham, Sheffield and the West Midlands, in Autumn 2016.

We asked nearly 5400 passengers about their experiences across a number of benchmarks for satisfaction.

David Sidebottom, director, and Robert Pain, senior insight advisor at Transport Focus, presented a live webinar to senior representatives from the tram industry on Wednesday 14 June 2017.

The following is a live recording of their presentation on the Autumn 2016 results:

Downloads
  • Tram Passenger Survey Autumn 2016 key findings report
    Download
  • TPS 2016 - All networks Autumn 2016 results
    Download
  • TPS 2016 - Blackpool Autumn 2016 results
    Download
  • TPS 2016 - Edinburgh Trams Autumn 2016 results
    Download
  • TPS 2016 - Metrolink Autumn 2016 results
    Download
  • TPS 2016 - Midland Metro Autumn 2016 results
    Download
  • TPS 2016 - Nottingham Autumn 2016 results
    Download
  • TPS 2016 - Sheffield Autumn 2016 results
    Download
  • TPS 2016 - Webinar presentation slides (Final) - 14 June 2017
    Download
  • TPS 2016 - Technical Report
    Download
Modes
  • Tram
Topics
  • Passenger information
  • Passenger experience

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