Skip to content

Williams Rail Review – Passenger representation

This is Transport Focus’s fifth submission to the Williams Review. As with all four other previous submissions this paper argues that it is essential the rail sector engages with its customers and involves them in the decision-making process.

This paper goes on to explain why it is also important that there is professional, independent consumer representation which can help capture, collate and amplify the passenger voice.

  • Williams Rail Review Passenger Representation
  • Williams Rail Review - Passenger representation - Appendix
  • Train

Related content

Latest news

Smart tickets on the rise

Find out more
Latest publication

Carbon offsetting in transport – a call for evidence – joint submission from Transport Focus and London TravelWatch

Find out more
Latest post

Horse (and bike and foot) sense

Find out more