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Williams Rail Review: what do passengers want?

In this, the first of several submissions, Transport Focus sets out what passengers have said they want and how they want to be involved. This paper does not set out a new structure for the railway. It does, however, establish a number of criteria/characteristics that can, and should, be applied to whatever structure is selected. Transport Focus believes that this should provide a yardstick against which structures and frameworks can be measured.

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  • Williams Rail Review: - what do passengers want?
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  • Appendix 4 - Williams -Customer Journey Segments - research
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  • Appendix 5 - Williams - passengers at the heart
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