May 2012 Board meeting papers – Part D – Passenger and industry facing work

14 May 2012

Review of passenger and industry facing work for quarter four 2011-2012. Includes: train operating company National Passenger Survey (NPS) follow-up actions, Bus Passenger Survey (BPS) industry engagement, and passenger complaints performance.

May 2012 Board meeting papers - Part D - Passenger and industry facing work.pdf

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