Planned rail engineering work – all Bath reports

16 December 2015

When planned engineering works impact passengers journeys they want clear, timely information about how their trip will be affected (including the level of impact, alternative travel arrangements and timetables) together with appropriate assistance as they undertake a disrupted and potentially unfamiliar journey.

Our latest research, Planned rail engineering work: the passenger perspective, looks at passengers’ experiences from two sets of planned works, at Reading and Bath Spa, in 2015.

This zip file contains all the detailed research reports for Bath Spa: quantitative tracking survey (three waves), initial qualitative (focus group) research and supplementary qualitative communications testing.