Around five per cent of rail and more than 20 per cent of bus journeys are made by people with a disability or long-term illness; but accessibility is also an issue for those travelling with heavy luggage or small children.

Transport Focus works to support improved accessibility on rail, bus, coach and tram, and to ensure that the views of passengers with disabilities are driving change. 

Passenger Assistance

Click here to find out more about the service provided by train companies to disabled passengers and others who require assistance with any part of their train journey.

Accessibility forum April 2014

We held our most recent accessibility forum in April and we presented analysis of data from our Bus Passenger Survey (BPS) and National Rail Passenger Survey (NRPS) in relation to passengers who told us that they had a disability. You can see this by clicking on the link: BPS and NRPS accessibility analysis 2013.

We presented the findings of our Passenger Assist mystery shopping research which can be downloaded by following this link: Passenger Assist research presentation.

We also have a summary report of this research. Click the link that follows to download it:

Frequently asked questions

What is the Disabled People’s Protection Policy (DPPP)?

Booking assistance for rail journeys

Wheelchair spaces on trains

Can I take my mobility scooter onto the train?

How does an electric wheelchair differ from a mobility scooter?

Reduced-rate fares for disabled passengers

Buying tickets

Rail industry websites to help disabled passengers

Priority seating

Priority seat cards

Stations Made Easy

Travelling with an assistance dog

Travel training for you

Staff training


Transport Focus and accessibility

Wheelchair-accessible toilets

Journey disruptions

If your booked assistance fails




Priority use of bus wheelchair spaces

The contentious and long-running quest to discover whether wheelchair users on buses have priority over all other passengers in using the wheelchair space...

October 2013 accessibility forum

Passenger Focus has been meeting with national groups representing disabled passengers for eight years. Recently we formalised this meeting to focus on...

Industry talks about accessibility

In May Passenger Focus attended the quarterly meeting of the Department for Transport’s Industry Steering Group to discuss rail accessibility improvements.  The...


Passenger Assist summary report

It is important that passengers with disabilities can travel freely on the rail network. Passenger Assist (PA) is the system which disabled passengers...