Train companies must make it easier for passengers to claim compensation for delays or cancellations

09 May 2019

Commenting on research by Which?, Anthony Smith, chief executive of the independent transport watchdog Transport Focus, said:

“Transport Focus research found just 35% of passengers who were eligible claimed compensation for their journey. It’s now important that train operators actively encourage passengers to claim, making it quick, easy and automated as soon as possible.

“Over the coming year Transport Focus will be campaigning to ensure more passengers affected by delays or cancellations claim. There is no better way for passengers to ensure the rail industry listens to them.”