Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Caledonian Sleeper guest satisfaction survey
14 October 2019
Transport Focus set up a Guest Satisfaction Survey for Serco Caledonian Sleeper. These results were collected prior to the introduction of new rolling stock and therefore will set the benchmarks against which customer satisfaction with the Caledonian Sleeper service will be measured.
Click below to download the reports for April 2018 to March 2019 – that is Q1 (rail periods 1-3), Q2 (rail periods 4-6), Q3 (rail periods 7-9), and Q4 (rail periods 10-13).