Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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24 May 2021
Our insight has always shown that cleanliness is important to passengers, even before the pandemic. It’s clear that it has now become even more important than before, and likely to remain a priority even if Covid-19 is no longer as significant a risk in future.
This report looks at the importance of cleanliness on public transport and highlights examples of operator best practice.