Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Are we on the right road? Improving the road user experience of diversions
16 October 2024
New research published today by Transport Focus has found that symbols on diversion signs used on roads to show the alternative route to follow (squares, diamonds and circles) are not widely understood by road users yet are widely used.
The independent watchdog is looking to work with National Highways to help improve drivers’ experience of diversion routes. This is after it concluded that improvements were needed to help improve road user confidence and trust when navigating diversions off England’s motorways and major ‘A’ roads.