Stakeholder manager – rail contracts programme

01 March 2022

Stakeholder manager – rail contracts programme
Grade D
Manager: Head of Policy
Location: London

Purpose of the job

Transport Focus is the independent consumer watchdog – a champion for Britain’s rail passengers, England’s bus, coach and tram passengers outside London, and for all users of England’s motorways and major ‘A’ roads.

Stakeholder managers at Transport Focus strive to make a positive difference for these transport users. Key to this is encouraging cultural change to ensure that transport users’ interests are at the heart of all decisions, alongside ensuring focus on achieving specific improvements.

Key elements of the rail contracts role are policy development and influencing.


The postholder will provide high quality input and support to the Transport Focus rail contracts programme and any subsequent workstreams arising from the transition to Great British Railways. Using Transport Focus research and policy recommendations, feedback from transport users and other insight to influence transport providers and others to take steps that will improve the transport user experience.

The postholder will develop and maintain a high level of credibility and influence with a broad range of stakeholders, particularly the Department for Transport and other service specifiers.

The postholder will work closely with Transport Focus colleagues on specific projects and campaigns.

The post will report into London, but with a requirement for significant travel (subject to precautions associated with Covid-19).

The post may involve working outside standard office hours.

Tasks and responsibilities 

Making a Difference

  • To understand Transport Focus research, policy recommendations and other data and articulate them to a wide range of stakeholders.
  • To draft, co-ordinate and complete submissions and consultation responses and produce transparent material for internal and external communications.
  • To ensure that the complex rail contracts programme is administered and managed effectively and that deadlines are met.
  • To influence transport providers and others to implement measures that address Transport Focus policy recommendations or will otherwise improve the transport user experience at a local, regional or national level.
  • To help deliver specific campaigns that improve transport user experience.
  • To work closely with Transport Focus colleagues to influence the development of research programmes that lead to better understanding of transport users’ views and aspirations.
  • To represent passengers’ interests at various local transport forums.

Stakeholder relationships

  • To build and maintain effective relationships with key transport providers and funders in accordance with the Transport Focus stakeholder engagement strategy.
  • To ensure that the views and aspirations of stakeholders are understood and communicated to relevant colleagues within Transport Focus.
  • In relation to emerging policy issues and consultation exercises, understand stakeholders’ views, and communicate that intelligence to relevant colleagues within Transport Focus.

Opportunities for partnership working

  • Be alert to the potential for working in partnership with third parties to deliver work consistent with Transport Focus’s purpose and current priorities, including opportunities to secure third party financial contributions to research projects, subject to Management Team approval.

Read the full job description here.

To apply fill in this application form and send it to