Working in partnership with London TravelWatch

Bus Passenger Survey: biggest and best ever!

25 September 2013

After a sustained period of work from colleagues with bus operators and various transport authorities, we have now secured significant boost funding from the bus industry to both deepen and broaden the reach of the Passenger Focus Bus Passenger Survey (BPS). This comparative benchmarking survey is a powerful driver for change as it flags up where operators and local authorities are doing well and where they need to improve.

We plan to survey just over 30,000 bus passengers this autumn, considerably exceeding last year’s total of 22,000 passenger responses. This is due in small part to the growing influence and credibility of this work. We've come a long way since the first BPS in 2009-10 where we secured 18,500 responses!

This year’s work has seen significant boost funding from several transport authority areas in addition to several commercial bus operators. For the first time our BPS work will include some research in Scotland  - First in Glasgow and Lothian Buses.

I've copied below a table outlining the geographic areas we will be covering and the anticipated responses from passengers. The difference in the total columns indicates an area/operation where we have secured boost funding. These areas cover a small number of 'first time' BPS areas with the rest made up of repeat coverage:

 

Responses - target total

Responses funded by PF

AUTUMN WAVE    
West Midlands / Centro

2900

1200

Coventry Bus Partnership

750

0

G. Manchester / TFGM

2400

1200

Tyne and Wear / Nexus

1900

800

Mersey / Merseytravel

1800

800

South Yorks

1750

800

West Yorks / Metro

1950

800

Tees Valley

2000

600

Northumberland CC

990

99

Suffolk

900

400

Norfolk

1200

325

Reading Buses

900

135

Abellio routes

600

200

Devon CC

750

112.5

York

1000

400

Thurrock

500

200

West England Partnership

1800

700

Milton Keynes

500

169

Essex CC

600

300

Blackpool

500

500

Kent CC

600

600

Lancashire

600

600

First Buses Glasgow

2000

0

Lothian Buses

1200

0

Transport Focus Transport Focus Transport Focus
Like the blog? Please share on your social channels.