Data mining (and undermining?) – punctuality figures
03 January 2013
More ‘on-time’ train performance data came out recently.
Quite a few train companies are achieving pretty good scores. Others have some way to go. All of this flags up interesting issues for Government and industry as the plans for railway from 2014 to 2019 take shape.
The on-time results chime much more closely with the actual passenger experience. For years the Passenger Focus National Passenger Survey has recorded somewhat lower satisfaction with performance than the industry Public Performance Measure, which measures punctuality right at the end of the journey to within five or 10 minutes.
Of course, as the train progresses, passengers experience very different things. Passengers, as we know from our research, have a much keener sense of what ‘on time’ means.
Oddly there seems to be some doubt about the accuracy of some of this newly published data. Not a statement that will instil confidence in passengers.