How good is my train service?

05 August 2011

Well if you were on it you probably know. But how does it compare? We recently published our National Passenger Survey and overall scores for train companies, when broken down by individual routes, again show wide variations. There is a 23% difference between the top and bottom performers, with value for money scores showing an even wider variation from 30% to 83%. Satisfaction with punctuality and reliability ranges from 73% to 97%. Satisfaction with getting a seat varies from 52% to 91%. The aim should now be to narrow these gaps, so that everyone can enjoy good quality rail services.