Working in partnership with London TravelWatch

The dog that didn’t bark

23 September 2011

0720 to Manchester – an expensive train – but if you need to get to business at a reasonable time you pay up. Given how early it is you also expect things might run okay. As we stop along the way I grow suspicious that we are running late – arrive Manchester 0943 - 15 minutes late on a just over two hour journey. Not a thing is said along the way. Very frustrating as it seems to imply passengers’ time has so little value it is not worth acknowledging you have just failed to deliver on the basic promise of the railway – get me there on time.

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