Working in partnership with London TravelWatch

What an odd way to treat a customer. Rail Unpaid Fare Notices in the news again

17 September 2015

We've had a number of complaints in our postbag about how Unpaid Fair Notices are dished out on the railway. Since then we have done a lot of work in this area. Two research reports outlined the issue and some cases we saw:

https://www.transportfocus.org.uk/research/publications/ticket-to-ride-an-update

https://www.transportfocus.org.uk/research/publications/ticket-to-ride-full-report-may-2012

We have spoken at length to train companies about training, equipment and attitude. There have been improvements – we have seen these types of case drop. However, First Great Western choose to treat one customer in a very strange way. No intent to defraud the railway, no actual loss to FGW. A simple, but expensive, mistake that got heavily penalised:

http://www.telegraph.co.uk/finance/personalfinance/household-bills/11866528/Challenging-a-rail-fine-cost-me-25-and-my-train-company-1500.html

What purpose was served here?

Transport Focus Transport Focus Transport Focus
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