Our telephone number for passengers and road users is:0300 123 2350

Advice

Looking for help and advice, or need to make a complaint? Visit our dedicated advice section.

Help and advice

General enquiry, Freedom of Information or Data Protection requests

Use our webform to get in touch with us for general enquiries, making a request under the Freedom of Information Act, or if you wish to exercise any of your rights under UK-GDPR. Our contact team will get right back to you within 3-5 working days.
Make an enquiry

Call the Transport Focus enquiry line on 0300 123 2350

Or write to us (no stamp needed):

Freepost TRANSPORT FOCUS
77 Timothys Bridge Road
Stratford Enterprise Park
STRATFORD-UPON-AVON
CV37 9BG

Contact the press office

Monday-Friday media enquiries:

If you are a member of the press please contact the Transport Focus press office during office hours, 8.30am-5.30pm on 0300 123 2170.

Out of hours media enquiries Monday to Friday:

Please call 0300 123 2181. Please note that this phone accepts calls only, and not text messages.

Weekends:

Transport Focus has an out of hours email inbox for journalists and the media. This is monitored intermittently by the Communications Team. Members of the press can message the team here for urgent issues.

For non-media related issues, please use the contact details at the top of the page.

If your query is about transport within London, including buses and the underground, please contact our sister organisation London TravelWatch.

 

London office

10th Floor
25 Cabot Square
London E14 4QZ
Telephone: 0300 123 0860
Fax: 020 7630 7355
View on map

Manchester office

7th Floor Piccadilly Gate
Store Street
Manchester M1 2WD
Telephone: 0300 123 2140
Fax: n/a
View on map

Cardiff office

5th Floor Trafalgar House,
5 Fitzalan Place,
Cardiff CF24 0ED
Telephone: 0300 123 0860
Fax: n/a
View on map

Making delay pay for rail passengers

Before Covid-19 struck, our Make Delay Pay campaign helped raise awareness of the compensation delayed rail passengers were missing out on. In 2020 we did research with the Department for Transport that showed the proportion of passengers now claiming compensation has gone up.