Caledonian Sleeper Guest Satisfaction Survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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13 October 2021
For almost a year Transport Focus has been using its Travel During Covid-19 survey to understand people’s views and concerns about travel. Since March we have also been digging deeper into the survey using segmentation analysis, breaking the population down into five groups according to key behaviours and attitudes.
This latest report shows how our five segments have been feeling in September as schools and universities returned and as more people start to commute again.