Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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11 August 2022
Transport Focus Wales has been working with Transport for Wales to assess the experience of Demand Responsive Transport following the introduction of a number of pilot schemes under the fflecsi brand in Wales in 2020. We also looked at two schemes in England for comparison – Tees Flex in the Tees Valley and Go2 around Sevenoaks.
This updated report outlines the learnings from a second phase in Newport where an expanded fflecsi operation was launched in autumn 2021. Our initial interim report is available here.
This report is available in English and Welsh.