Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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Transforming rail travel – what do passengers want?
07 March 2023
Transport Focus speaks to thousands of passengers each year as part of large-scale ‘tracker’ surveys and smaller bespoke insight reports.
This report draws on that insight to give a precise view of what rail passengers want. It is a high-level summary, with links to original research for those who would like greater detail.
This is version 2.0. We expect to produce periodic updates and will publish them here.
