Caledonian Sleeper guest satisfaction survey

14 October 2025

Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to set the benchmarks against which customer satisfaction with the service will be measured.

This report contains results for the second quarter of fieldwork for the year 2025/26 combining rail periods 04, 05, and 06. This covers journeys made between 22 June and 13 September 2025.