Passenger Focus Board Meeting

16 December 2009

There will be a Passenger Focus board meeting on Wednesday 16 December 2009. The event will be held in Hall 3 at the ACC Liverpool.

Agenda items include a keynote address from Louise Ellman MP, Chair, House of Commons Transport Select Committee, as well as presentations from Heidi Mottram, Managing Director, Northern Rail and Bart Schmeink, Managing Director, Mersey Rail.

The meeting is held in public and you are welcome to observe the proceedings.

If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 14 December 2009.

Please find below links to relevant documents:

Agenda – Passenger Focus board meeting – 16 December 2009

2 – Minutes of meeting held 14 October 2009

3 – Action matrix

6.1 – Minutes of Audit Committee meeting held 23 July 2009

6.2 – Minutes of Statistics Governance Group meeting held 29 July 2009

6.3.1 – Business planning performance reporting table

6.3.2 – Quarterly progress report – Research

6.3.3 – Quarterly progress report – Workstreams update

6.3.4 – Quarterly progress report – Passenger Link Team

6.3.4a – Passenger Link Team activity – Appendix

6.3.5 – Quarterly progress report – Bus

6.3.6 – Quarterly progress report – Development

6.3.7 – Quarterly progress report – Passenger Advice Team

6.3.8 – Quarterly progress report – Policy

6.3.9 – Quarterly progress report – Communications

6.3.10 – Quarterly progress report – Resources and Change

6.3.11 – Quarterly progress report – Corporate Services

6.3.12 – Quarterly progress report – Finance

7.1 – Passenger Link report – Northern Rail

7.1a – Northern Rail datasheet

7.1b – Northern Rail network map

7.1c – Northern Rail – National Passenger Survey results

7.1d – Northern Rail – Drivers of satisfaction and dissatisfaction

8.1 – Passenger Link report – Merseyrail

8.1a – Merseyrail datasheet

8.1b – Merseyrail network map

8.1c – Merseyrail – National Passenger Survey results

8.1d – Merseyrail – Drivers of satisfaction and dissatisfaction

10.1 – Passenger Link report – First TransPennine Express

10.1a – First TransPennine Express datasheet

10.1b – First TransPennine Express network map

10.1c – First TransPennine Express – National Passenger Survey results

10.1d – First TransPennine Express – Drivers of satisfaction and dissatisfaction

Please find below links for relevant franchise reports:

Northern Rail franchise report

Merseyrail franchise report

First TransPennine Express franchise report