Passenger Focus Board meeting

17 March 2010

There will be a Passenger Focus board meeting held in the Victoria Room of the Holiday Inn Kings Cross/Bloomsbury, London on Wednesday 17 March 2010.

The meeting will be held in public and you are welcome to observe the proceedings.

If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 15 March 2010.

Please find below links to relevant documents:

Agenda – Passenger Focus board meeting – 17 March 2010

2 – Minutes of meeting held 17 February 2010

3 – Action matrix

6.1 – Membersip codes

6.1a – Proposed new Membership code – Part A

6.1b – Proposed new Membership code – Part B

6.2 – Statistics Governance Group meeting minutes

6.3 – Budget update 2010-2011

6.3 – Attached document – Workplan budget for 2010-2011

6.4 – Assisted Passenger Reservation System update

7.1 – Passenger link report – South West Trains

7.1a – South West Trains datasheet

7.1b – South West Trains network map

7.1c – South West Trains – National Passenger Survey results

7.1d – South West Trains – Drivers of satisfaction and dissatisfaction

8.1 – Passenger link report – c2c

8.1 – Attached document – Draft executive summary of Passenger Focus c2c franchise response

8.1a – c2c datasheet

8.1b – c2c network map

8.1c – c2c – National Passenger Survey results

8.1d – c2c – Drivers of satisfaction and dissatisfaction

9.1 – Passenger link report – East Midlands Trains

9.1a – East Midlands Trains datasheet

9.1b – East Midlands Trains network map

9.1c – East Midlands Trains – National Passenger Survey results

9.1d – East Midlands Trains – Drivers of satisfaction and dissatisfaction

10 – Towards a ‘right-time’ East Anglian railway – What passengers want

10 – Attached document – Right-time railway – passenger experience of delay