Working in partnership with London TravelWatch

Passenger Focus Board Meeting – Edinburgh

12 May 2010

There will be a Passenger Focus Board meeting held in the Dunedin Room of the Radisson Blu Hotel, Royal Mile, Edinburgh on Wednesday 12 May 2010.

The meeting will be held in public and you are welcome to observe the proceedings.


If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 10 February 2010.


Please find below links to relevant documents:


Agenda – Passenger Focus Board meeting – 12 May 2010


2 – Minutes of meeting held 17 March 2010

3 – Action matrix


7 – Workplan report for Quarter 4 2009-2010 and April 2010


8.2 – Budget 2010-2011 and attached document


9 – Rail Passenger Director’s review of passenger and industry facing work for March and April 2010 and Passenger Link objectives 2010-2011


10.1 – Passenger link report – ScotRail and Scottish issues


10.1a – ScotRail datasheet


10.1b – ScotRail network map


10.1c – ScotRail – National Passenger Survey results


10.1d – ScotRail – Drivers of satisfaction and dissatisfaction


10.1e – ScotRail – Public Performance Measure


10.2 – Passenger link report – East Coast


10.2a – East Coast datasheet


10.2b – East Coast network map


10.2c – East Coast – National Passenger Survey results


10.2d – East Coast – Drivers of satisfaction and dissatisfaction


10.2e – East Coast – Public Performance Measure


10.3 – Passenger link report – Virgin Trains


10.3a – Virgin Trains datasheet


10.3b – Virgin Trains network map


10.3c – Virgin Trains – National Passenger Survey results


10.3d – Virgin Trains – Drivers of satisfaction and dissatisfaction


10.3e – Virgin Trains – Public Performance Measure


The final minutes for the above Board meeting can be read at Board meeting minutes – 12 May 2010.

Contact Details

Matt Ayson
0300 123 0824
12 May 2010
Transport Focus Transport Focus Transport Focus
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