Passenger Focus Board Meeting – Edinburgh
12 May 2010
There will be a Passenger Focus Board meeting held in the Dunedin Room of the Radisson Blu Hotel, Royal Mile, Edinburgh on Wednesday 12 May 2010.
The meeting will be held in public and you are welcome to observe the proceedings.
If you would like to attend the meeting as an observer please contact our London office using the details below by Monday 10 February 2010.
Please find below links to relevant documents:
Agenda – Passenger Focus Board meeting – 12 May 2010
2 – Minutes of meeting held 17 March 2010
3 – Action matrix
7 – Workplan report for Quarter 4 2009-2010 and April 2010
8.2 – Budget 2010-2011 and attached document
9 – Rail Passenger Director’s review of passenger and industry facing work for March and April 2010 and Passenger Link objectives 2010-2011
10.1 – Passenger link report – ScotRail and Scottish issues
10.1c – ScotRail – National Passenger Survey results
10.1d – ScotRail – Drivers of satisfaction and dissatisfaction
10.1e – ScotRail – Public Performance Measure
10.2 – Passenger link report – East Coast
10.2b – East Coast network map
10.2c – East Coast – National Passenger Survey results
10.2d – East Coast – Drivers of satisfaction and dissatisfaction
10.2e – East Coast – Public Performance Measure
10.3 – Passenger link report – Virgin Trains
10.3a – Virgin Trains datasheet
10.3b – Virgin Trains network map
10.3c – Virgin Trains – National Passenger Survey results
10.3d – Virgin Trains – Drivers of satisfaction and dissatisfaction
10.3e – Virgin Trains – Public Performance Measure
The final minutes for the above Board meeting can be read at Board meeting minutes – 12 May 2010.
