Working in partnership with London TravelWatch

Passenger Focus Board Meeting – Manchester

11 May 2011

There will be a Passenger Focus Board meeting held at the Mint Hotel in Manchester on Wednesday 11 May 2011 starting at 0930 and finishing at 1300.


The meeting will be held in public and you are welcome to observe the proceedings.


If you would like to attend the meeting as an observer, please contact our London office using the details below by Monday 9 May 2011.


The relevant documents can be viewed below:


Agenda – Passenger Focus Board meeting 11 May 2011


2.0 – Minutes of Board Meeting held on 16 March 2011


3.0 – Board action matrix


5.0 – Chief Executives work plan report for March – April 2011


5.1 – Research work plan report


5.2 – PAT – What passengers are complaining about – January-March 2011


6.1 – Audit Committee annual report to Board cover note


6.1a – Audit Committee annual report to Board V5


6.1b – Internal audit program 2010-11


6.2 – Audit Committee terms of reference cover note


6.2a – CPP2.1 – Constitution general V4 Feb 11


6.2b – CPP2.2 – Board reserve powers V3 Dec 10


6.2c – CPP2.3 – Audit Committee terms of reference V3 Jan 11


6.3 – Risk appetite cover note


6.3a – Risk appetite


6.4 – Board finance summary for March 2011


6.6 – Resolution for private session


7.0 – Bus passenger directors review


7.1 – Bus passenger directors review appendix a – letter


7.2 – Bus passenger directors review appendix b – BUUK surgeries schedule


9.1 – Bus passenger link report – North West


10 – Rail passenger directors review


11.1 – Rail passenger link report – Northern


11.1a – Rail passenger link report – Northern supporting documents


12 – West Coast franchise report


Final signed minutes of Board meeting held on 11 May 2011

Contact Details

Matt Ayson
0300 123 0824
11 May 2011
Transport Focus Transport Focus Transport Focus
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