How to request assistance using Passenger Assist

02 May 2018

Each operator will advertise its passenger assistance booking number on its website; alternatively, you can call National Rail Enquiries (NRE) for free on 0800 0223720 or text 60083. For textphone/minicom, please dial 0845 60 50 600.

If you tell NRE the journey you want to make, they will then transfer you to the right train company who will confirm your booking request. For text and textphone, they’ll send you an instant text message with the number you need to dial from your textphone unit.

Alternatively, National Rail Enquiries has introduced Passenger Assistance by Transreport – a new app that allows you to request assistance via an internet-enabled smartphone. You will then receive a confirmation email once your request has been checked and confirmed. You can find out more about the app on their  Passenger Assistance by Transreport page.