Can I claim consequential loss accrued as a result of a delay (e.g. missed flights, social/business meetings)?

30 March 2015

A train company’s compensation scheme typically covers compensation up to the value of the ticket price. There are times, however, when you may suffer an extra loss due to the delay, such as a missed flight, theatre performance or business meeting. At such times you may be able to rely on statutory rights to make such a claim – for example, by using the Consumer Rights Act 2015. For information regarding your consumer rights see

In times of delay, you can ask station staff for help as they may be able to arrange alternative transport provided you have left a reasonable amount of time for this. If you choose to arrange your own transport you may well not be able to claim these costs back.