Working in partnership with London TravelWatch

Can I get compensation if my reserved seat is not honoured and I am forced to stand?

02 May 2018

If you have reserved a seat and have to stand for all or part of the journey, the train company will typically offer you some or all of your money back. The precise amount will be set out in its Passenger Charter. If you have paid a fee for your seat reservation this will also be refunded.

To be eligible for this compensation you need to contact the train company you travelled with within 28 days of completing the journey, and produce a ticket and reservation valid for the journey.

You also have the right to a full refund if you decide not to travel because your seat reservation was not honoured.

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