Working in partnership with London TravelWatch

I want to make a complaint about Transport Focus. How do I do this?

29 August 2019

Transport Focus aims to handle all passenger contacts efficiently and bring all complaints to a satisfactory resolution.  Unfortunately there may be times when it is not possible to achieve the outcome you want, even though your complaint has been handled in line with Transport Focus procedures.

For further information about making a complaint about Transport Focus please see see our Customer Complaints handling procedure.

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