Working in partnership with London TravelWatch

Inaccessible rail stations

06 April 2022

If you cannot use a station (for example, due to stairs, steps, or steep slopes to or from platforms) the company managing the station must pay for an accessible form of transport, such as a taxi, to take you to another station which is accessible to you, and convenient for the journey you want to make. It is important that operators ensure that the transport is accessible to you.

Make sure you specify your needs when speaking to the train operator. In some parts of the country, fully-accessible taxis are in short supply and notice is usually necessary to book one.

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