Working in partnership with London TravelWatch

What exactly is your role as the road user watchdog?

25 March 2015

We find out what those who use National Highways’ roads think about the experience and what they want improved. We measure road user satisfaction, mainly through our Strategic Roads User Survey (SRUS). We use what road users tell us to help National Highways better meet the needs of its customers. We make recommendations to them and check that they have acted. 

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