Caledonian Sleeper guest satisfaction survey
Transport Focus set up a guest satisfaction survey for Caledonian Sleeper which has been used to...
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18 August 2022
On Wednesday 27 July and Saturday 30 July 2022 passengers travelling by train experienced disruption as a result of a strikes by members of the RMT (27) and Aslef (30) unions.
This report on the passenger experience summarises the findings of our insight and observations during and before the strikes, and our recommendations in light of them.