man at Edinburgh bus stop with bus waiting

What is Transport Focus?

Transport Focus is the independent watchdog for transport users.

We represent the interests of rail users in Scotland. In England, we also represent bus and strategic road users. However, we know that people make journeys not just train trips; the end to end experience is important. We have worked with partners to include Scottish bus passengers in our major bus research, and we take on multi-modal work wherever we can.

We are led by a Board of non-executive directors, including a member for Scotland appointed by the Scottish government, and run by a management team.

 

More about Transport Focus
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Our work in Scotland

We have helped with the development of the National Transport Strategy 2 (NTS2), published at the beginning of the year, the Rail Services Decarbonisation Action Plan and the £500m Bus Partnership Fund which launched recently. This ongoing work will enable Scotland to build back better, but the impact on transport users must be taken onboard to cement the building of Scotland’s transport system.

Where to begin?

Know what you're looking for? Use the icons below. Or take our quiz to help point you in the right direction. Looking for the search tool? It's at the top right of the page.
Woman in mask on SWR train

Rail passengers

What we're doing for users of Britain's railway
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Bus passengers

What we do for bus users
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Road users

For users of motorways and major 'A' roads
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Other transport

Coach and tram passenger information
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Our campaigns

Make Delay Pay

Our recent campaign to help make sure rail passengers don’t miss out on compensation when delayed

Sort My Sign

If it's not clear, it's not safe. We help users of the Strategic Road Network to report overgrown or damaged signs to Highways England