Reduction in maximum fees for ticket refunds – Transport Focus...
Commenting on the Office of Rail and Road's announcement that the maximum fee for ticket refunds...
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21 December 2020
Commenting on the Government decision to offer refunds for cancelled Christmas train and coach travel, Transport Focus chief executive Anthony Smith said:
“This is the right call for rail and coach passengers – they will be relieved that they will not be penalised financially for following the rules. Operators now need to make sure that their websites are crystal clear on how passengers can claim refunds, travel vouchers or make fee-free changes, depending on when they were due to travel.”
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