Transport Focus comment on Better Connected: a strategy for integrated transport

02 April 2026

Today the Department for Transport published its policy paper outlining the government’s long-term transport strategy.

Alex Robertson, Chief Executive of the independent watchdog, Transport Focus:

“Passengers have told us for years that complexity is one of the biggest barriers to using public transport. Having to juggle different tickets, apps and payment methods for a single journey is frustrating and puts people off leaving the car at home.

“It’s good to see a transport strategy so focussed on people. Tap-and-go travel, real-time bus tracking and better-connected services will make a genuine difference to people’s daily lives. We look forward to working with government and local leaders to make sure passengers see the benefits of these changes as quickly as possible.”